Contact information

Contact Us

Have questions about orders, shipping, returns, sizing, wholesale cooperation or product details? Our support team is ready to assist you quickly.

Store Name: [cigaoni]

Support Email: Amity@cigaoni.com

WhatsApp: +86 18720151407
Business Warehouse Address:

[Room 802, Building A1, No. 588 Chunhua Road, Beiyuan Subdistrict, Yiwu City, Jinhua City, Zhejiang Province]

City: [yiwu]

Province: [zhejiang]

Country: China

Business Days: Monday – Saturday
Working Time: 9:00 – 18:00 (GMT+8 China Time)
Email inquiries: Reply within 24–48 business hours
WhatsApp messages: Usually replied within a few hours during working shifts
Emails sent on Sundays & Chinese public holidays will be answered on the next working day

Order Problems (missing items, damaged goods, wrong products, tracking delays)

Please email us with your Order Number + clear photos/videos of the issue, we will arrange refund/replacement fast.
Return & Refund Requests

Submit request first via email, do not send parcels without our official return approval.
Wholesale / Bulk Order / Drop Shipping Cooperation

Separate business email: Amity@cigaoni.com
Custom Engraving, Custom Product Modifications

Detail your custom requirements via email with reference pictures.
Partnership, Influencer Collaboration, Affiliate Inquiry

Email: collab@yourstore.com

Shipping time & cost: Check our Shipping Policy page
Return rules & fees: Check our Returns & Refunds Policy
Payment methods, tax & customs duty: See Terms of Service
Common size, material, color questions: View product page descriptions & size charts